FAQ

Does Ledsweet Ship to California?

Yes, We do ship to California!

Due to Agricultural restrictions put in place by the State of California, all products material must be treated and inspected by our state Agricultural Inspectors prior to shipping.

All California shipments include a Phyto-sanitary Certificate with each box shipped. There is a $29.95 per order charge added to help offset the cost of inspection, the certificate and additional handling.

There are strict rules regarding citrus not being shipped into the state and therefore all citrus orders will be canceled and refunded. Thank you for your understanding.

What forms of Payment does Ledsweet accept?

We accept all major credit cards and debit cards including Visa, MasterCard, Discover, and American Express.

I’ve received my order but received the wrong size items.

If you received the wrong size item, we would be happy to remedy the situation. Please contact us at service@ledsweet.com and include a photo of the item in question with a measuring device for our records. Please also include your order number with all correspondence.

I received my order, but I’ve received the wrong item(s).

We try hard to fulfill our orders as accurately as possible. Occasionally we make a mistake. Do not worry this is not due to any fault of yours and we want to make the order right. Please contact us at service@ledsweet.com upon arrival, and we will make arrangements to ship out the correct item(s) as soon as possible.

Can I cancel my order?

Yes, we understand that sometimes needs, plans, or schedules change. Please email our customer service department as soon as possible at  service@ledsweet.comCancellations cannot be done via phone, nor can we process a cancellation once an order has gone to shipping. However, there is no fee for delaying the shipping of your order if that would be helpful.

How do I know if my order has shipped?

If you provided an email address with your order, you will receive an email with tracking info when your order ships. You can also log into your account using the credentials you supplied and check the status of your order.

How many days will it take for my package to arrive to me once it ships?

UPS typically reaches most locations in the US within 3 to 5 days. Typically we ship west coast orders on Monday to reach you by Saturday. 

How does Ledsweet Ship?

We ship exclusively with UPS. All orders are shipped using UPS Ground. Because we only ship with UPS a physical address is required to be entered into the shipping address field on our checkout page.

When will my order ship?

Our fulfillment staff works as fast as possible and most orders ship within 5 to 7 business days. During our busy times, this estimate may take slightly longer. We appreciate our customers understanding this schedule as we take great care in our packaging department which occasionally causes unexpected delays. Our customer service is happy to help with shipping questions and concerns, and they can be reached at  service@ledsweet.com.

How much is shipping and handling?

Orders over $125 ship free, with the exception of California orders and other states which require a phyto-sanitary inspection. All orders under $125 are subject to a flat rate shipping fee. Once the checkout process is completed, your credit card is charged immediately and your order is taken from inventory to begin being processed for shipping. All sales are final.